Order Guide Q&A
When should I send out my invitations?
I generally recommend sending your invitations out around 6-8 months prior to your wedding date, if you have already sent Save the Dates. If not, I would send your invitations a little earlier if possible, around 8-12 months. We recommend ordering around 5-10 spare invitations, as once an order has been made and dispatched, we can't re-make additional invitations (Trust us, you will need them!)
Do you ship overseas?
Yes we do, we are based in the UK but ship worldwide! Please be aware that customs or tax charges may apply after your order has been shipped. We advise that you double check if any customs charges apply to your location so know what to expect. We cover the full cost of postage from the UK, however, any additional charges once your order has been sent is out of our control, so please make sure you are happy with any potential additional charges from your country. Please note, we accept no responsibility for items lost or delayed in the post due to circumstances out of our control.
How long will my order take?
All orders of our semi-custom ranges (everything available on our website) will be dispatched within 6 weeks from your order date, based on your digital mock-up being approved on time (within 5 days of receiving it). A delay in approval may delay the turnaround time so please bare this in mind. Shipping times can then take from around 2 - 14 days depending on where we are shipping to, we are based in the UK so overseas orders can take up to 2 weeks to arrive.
Bespoke design turnaround time is around 8 weeks.
Do you have a minimum order?
Yes, we either have a minimum order of 35 or 50 invitations depending on the design and print finish, this will be stated in the description for each product. For bespoke orders, we have a minimum order of 60 invitations.
Once I have received my digital mock-up, can I then make any changes to the design?
If you order from any of our collections online, you get up to 3 revisions included (changes to the wording only), so please try and make sure you have your wedding timings and details finalised before placing your order. Any changes required to the information after the 3 mock-ups have been sent, there will then be a charge of £25 per mock-up. All of the designs available to purchase on our website are semi-custom, so if you would like to change the fonts or colours of the design, there will be a bespoke design fee of £45 for these alterations.
We would love to order all of our wedding stationery with you, can you do a package price?
Yes we can! If you love one of our collections and would like to use it throughout your wedding, from save the dates & invitations to all of your 'on the day' stationery, please get in touch as we can offer a package price for everything (Based on orders of 85+ of each item)
For wedding invitation orders of 85+ we can offer a 5% discount, please use code '5OFF' at checkout. Please note, the discount will only work if you are ordering 85 or more of each item in your basket, for example: 85 x invitations, 85 x details cards, 85 x ribbon etc...
A note on returns - As all orders are personalised and made to order, we do not accept returns or offer refunds. If in the unlikely case that you are un-happy with your order, for whatever reason, please do get in touch within 3 days of receiving your order to discuss and we will be more than happy to assist. If we haven't heard from you within 3 days of receiving your order, we will assume you are happy with everything :)
You can contact us via email on - paige_co@outlook.com