Terms of service

Everything available on our website is made to order and personalised, so please note that we do not accept returns or refunds. If you do have issues once your order has arrived, please contact us within 5 days of receiving your order to discuss. Anytime after the 5 days of delivery, the goods will be deemed to have been accepted in good order and condition.

All orders of our semi-custom ranges (everything available to purchase on our website) will be dispatched within 6 weeks from your order date, based on your digital mock-up being approved on time (within 5 days of receiving it). A delay in approval may delay the turnaround time so please bare this in mind. Shipping times can then take from around 2 - 14 days depending on where we are shipping to, we are based in the UK so overseas orders can take up to 2 weeks to arrive via Royal Mail.

We are based in the UK but ship worldwide. Please be aware that customs or tax charges may apply after your order has been shipped. We advise that you double check if any customs charges apply to your location so know what to expect. We cover the full cost of postage from the UK, however, any additional charges once your order has arrived in your country is out of our control, so please make sure you are happy with any potential additional charges from your country. Please note, we accept no responsibility for items lost or delayed in the post due to circumstances out of our control.